General Questions

• What is Mackerel's SLA?
• Is it possible to download various data that is registered in Mackerel in formats such as csv?
• Support related questions
• What environments are supported by Mackerel?
• How do the Mackerel and the mackerel-agent communicate?
• What is Mackerel's IP address and port number?
• Is it possible to control which port the mackerel-agent uses?
• I want to make a new organization.
• I want to change my organization’s name / I want to delete my organization.
• About managerial authority in organizations…
• I want to restrict access to an organization by specifying an IP address

About monitoring and notification

• Is connectivity monitoring available for managed services like Amazon RDS?
• Is it possible to configure check monitor settings from the Web console?
• Regarding Unknown alerts in Mackerel
• How do I prevent alerts from being issued at specific times such as maintenance?
• What kind of configuration is Mackerel's connectivity monitoring working with?
• About "metric rate monitors"
• What is the time interval between alert checks?
• How do I sort alert notification recipients for only specific monitors?
• How many times will notifications be sent until an alert is resolved?
• Regarding the monitoring of IDCF Cloud environments (ILB, Virtual Router, RDB)
• Is it possible to monitor network devices?

Troubleshooting

• How can I stay up to date on Mackerel’s ongoing development?
• I can't log in because the device I was using for two-step verification was damaged/lost.
• Changes cannot be made to monitors and such from the Web console
• Mackerel doesn't recognize duplicate servers from agent installed templates ／ machine images etc.
• I’ve set up mackerel-container-agent in an Amazon ECS environment, but the host won’t integrate with Mackerel
• I’ve set up mackerel-container-agent in a Kubernetes environment, but the host won’t integrate with Mackerel
• The agent is outputting the error "x509: certificate signed by unknown authority"
• The agent won’t startup.
• An unexpected error message occurs with Windows event log monitoring.
• I've set up Google Cloud (GCP) Integration, but the host won't integrate with Mackerel
• I’ve set up Azure Integration, but the host won’t integrate with Mackerel
• I configured AWS Integration, but the host won’t integrate with Mackerel
• I’m using integration, but the host remains without retiring
• I set up monitoring rules but I’m still not getting alert notifications.
• I’m getting the alert "UNKNOWN: unexpected end of JSON input" for a host using the check-log plugin
• Connectivity monitoring alert occurred even though the monitoring server was running
• Why don’t the number of metrics match those displayed at the bottom of graphs in the host details?
• External monitoring error "x509: certificate signed by unknown authority"
• I’m not receiving any emails.

About contracts and payments

• How do I get an invoice when paying by credit card?
• Tell me about the timing of payments
• Where can I change my credit card information?
• I received an email saying "Payment processing failed"
• What should I do if my credit card payment fails?
• I accidentally changed to the Standard plan and want to return to the Free plan
• I want to delete a user account
• I want to cancel my Mackerel plan/subscription

Others

• I want to change my email address linked to IDCF.