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Popular Articles
- What is the time interval between alert checks?
- How can I stay up to date on Mackerel’s ongoing development?
- An unexpected error message occurs with Windows event log monitoring.
- I set up monitoring rules but I’m still not getting alert notifications.
- How do I get an invoice when paying by credit card?
- Tell me about the timing of payments
General Questions
- What is Mackerel's SLA?
- Is it possible to download various data that is registered in Mackerel in formats such as csv?
- Support related questions
- What environments are supported by Mackerel?
- How do the Mackerel and the mackerel-agent communicate?
- What is Mackerel's IP address and port number?
- Is it possible to control which port the mackerel-agent uses?
- I want to make a new organization.
- I want to change my organization’s name / I want to delete my organization.
- About managerial authority in organizations…
- I want to restrict access to an organization by specifying an IP address
About monitoring and notification
- Is connectivity monitoring available for managed services like Amazon RDS?
- Is it possible to configure check monitor settings from the Web console?
- Regarding Unknown alerts in Mackerel
- How do I prevent alerts from being issued at specific times such as maintenance?
- What kind of configuration is Mackerel's connectivity monitoring working with?
- About "metric rate monitors"
- What is the time interval between alert checks?
- How do I sort alert notification recipients for only specific monitors?
- How many times will notifications be sent until an alert is resolved?
- Regarding the monitoring of IDCF Cloud environments (ILB, Virtual Router, RDB)
- Is it possible to monitor network devices?
Troubleshooting
- How can I stay up to date on Mackerel’s ongoing development?
- I can't log in because the device I was using for two-step verification was damaged/lost.
- Changes cannot be made to monitors and such from the Web console
- Mackerel doesn't recognize duplicate servers from agent installed templates / machine images etc.
- I’ve set up mackerel-container-agent in an Amazon ECS environment, but the host won’t integrate with Mackerel
- I’ve set up mackerel-container-agent in a Kubernetes environment, but the host won’t integrate with Mackerel
- The agent is outputting the error "x509: certificate signed by unknown authority"
- The agent won’t startup.
- An unexpected error message occurs with Windows event log monitoring.
- I've set up Google Cloud (GCP) Integration, but the host won't integrate with Mackerel
- I’ve set up Azure Integration, but the host won’t integrate with Mackerel
- I configured AWS Integration, but the host won’t integrate with Mackerel
- I’m using integration, but the host remains without retiring
- I set up monitoring rules but I’m still not getting alert notifications.
- I’m getting the alert "UNKNOWN: unexpected end of JSON input" for a host using the check-log plugin
- Connectivity monitoring alert occurred even though the monitoring server was running
- Why don’t the number of metrics match those displayed at the bottom of graphs in the host details?
- External monitoring error "x509: certificate signed by unknown authority"
- I’m not receiving any emails.
About contracts and payments
- How do I get an invoice when paying by credit card?
- Tell me about the timing of payments
- Where can I change my credit card information?
- I received an email saying "Payment processing failed"
- What should I do if my credit card payment fails?
- I accidentally changed to the Standard plan and want to return to the Free plan
- I want to delete a user account
- I want to cancel my Mackerel plan/subscription