Mackerel Support
Search
Popular Articles
About monitoring and notification
- Can OR conditions be specified for search strings in log monitoring?
- Is connectivity monitoring available for managed services like Amazon RDS?
- Is it possible to configure check monitor settings from the Web console?
- Regarding Unknown alerts in Mackerel
- How do I prevent alerts from being issued at specific times such as maintenance?
- What kind of configuration is Mackerel's connectivity monitoring working with?
- What is the difference between host metrics and service metrics?
- Is it possible to download metrics and monitors?
- What is Mackerel's SLA?
- Is it possible to download various data that is registered in Mackerel in formats such as csv?
- Support related questions
- What environments are supported by Mackerel?
- Regarding the monitoring of IDCF Cloud environments (ILB, Virtual Router, RDB)
- Is it possible to monitor network devices?
Troubleshooting
- How can I stay up to date on Mackerel’s ongoing development?
- I can't log in because the device I was using for two-step verification was damaged/lost.
- Changes cannot be made to monitors and such from the Web console
- Mackerel doesn't recognize duplicate servers from agent installed templates ／ machine images etc.
- I’ve set up mackerel-container-agent in an Amazon ECS environment, but the host won’t integrate with Mackerel
- I’ve set up mackerel-container-agent in a Kubernetes environment, but the host won’t integrate with Mackerel
- The agent is outputting the error "x509: certificate signed by unknown authority"
- The agent won’t startup.
- An unexpected error message occurs with Windows event log monitoring.
- Why can’t I get metrics with the mackerel-plugin-apache2 plugin?
- I can’t get metrics with the plugin mackerel-plugin-snmp
- I've set up Google Cloud (GCP) Integration, but the host won't integrate with Mackerel
- I’ve set up Azure Integration, but the host won’t integrate with Mackerel
- I configured AWS Integration, but the host won’t integrate with Mackerel
- I’m using integration, but the host remains without retiring
- I set up monitoring rules but I’m still not getting alert notifications.
- I’m getting the alert "UNKNOWN: unexpected end of JSON input" for a host using the check-log plugin
- Connectivity monitoring alert occurred even though the monitoring server was running
- Why don’t the number of metrics match those displayed at the bottom of graphs in the host details?
- External monitoring error "x509: certificate signed by unknown authority"
- I’m not receiving any emails.
About contracts and payments
- How do I get an invoice when paying by credit card?
- Tell me about the timing of payments
- Is it possible to use more than the plan’s limit?
- Where can I change my credit card information?
- I received an email saying "Payment processing failed"
- What should I do if my credit card payment fails?
- I want to delete a user account
- I want to cancel my Mackerel plan/subscription