Mackerel Support
Search
Popular Articles
General Questions
- Is it possible to download various data that is registered in Mackerel in formats such as csv?
- Support related questions
- What environments are supported by Mackerel?
- How do the Mackerel and the mackerel-agent communicate?
- What is Mackerel's IP address and port number?
- What is the source IP address for Webhook and other services’ alert notifications from Mackerel?
- Is it possible to control which port the mackerel-agent uses?
- I want to make a new organization.
- I want to change my organization’s name / I want to delete my organization.
- About managerial authority in organizations…
- I want to restrict access to an organization by specifying an IP address
About monitoring and notification
- What kind of configuration is Mackerel's connectivity monitoring working with?
- About "metric rate monitors"
- What is the time interval between alert checks?
- How many times will notifications be sent until an alert is resolved?
- Is it possible to monitor network devices?
Troubleshooting
- How can I stay up to date on Mackerel’s ongoing development?
- Mackerel doesn't recognize duplicate servers from agent installed templates ／ machine images etc.
- The agent is outputting the error "x509: certificate signed by unknown authority"
- The agent won’t startup.
- An unexpected error message occurs with Windows event log monitoring.
- I’m using integration, but the host remains without retiring
- I set up monitoring rules but I’m still not getting alert notifications.
- Why don’t the number of metrics match those displayed at the bottom of graphs in the host details?
- External monitoring error "x509: certificate signed by unknown authority"
- I’m not receiving any emails.
- Graphs aren't being displayed in Mackerel and it seems like data isn't being posted.
About contracts and payments
- Tell me about the timing of payments
- Is tax included in the JPY price？
- Calculating the number of hosts
- Handling of host conversion when plan limits are exceeded
- What happens to the usage fee if the moving average of the number of hosts is a decimal?
- Can I use the Standard Plan without registering a host?