All inquiries are answered via the "Contact Us" webform on the Mackerel web console.
We do not provide telephone support. Even if you call the representative number, we will not be able to assist you.
We respond to inquiries in the order that they are received, and we can not make exceptions even if you are in a hurry. We appreciate your cooperation.
Our hours of availability are from 10:00 - 7:00 on business days. (JST)
We will try our best to respond to all inquiries received within 2 business days.
Your usage plan (Trial / Free / Standard) does not affect the support you receive.